Policies: Privacy, declarations of interest, expenses, complaints, freedom of information and ethical collaboration

Privacy Policy

The Healthcare Quality Improvement Partnership Ltd (HQIP) takes your privacy seriously. We are committed to protecting your personal information and being open and transparent about how it is used. This policy describes how and why we obtain, store and process data about you.

This privacy policy was updated in May 2018 to meet the requirements of the General Data Protection Regulation (GDPR). We will update this privacy policy whenever we change the type of processing we carry out. Please regularly come back to this page and check this policy for any changes. To view the policy in full click here: www.hqip.org.uk/about-us/privacy-policy/

Declaring and managing conflicts of interest

As a matter of good governance, it is important for HQIP to demonstrate probity in the way it conducts its business. An important part of this commitment is the requirement to demonstrate objectivity and integrity as well as the effective stewardship of public funds. The identification and management of any declarations and then potential conflicts of interest is an important part of ensuring the high standards of probity required to protect HQIP’s reputation and organisational standing and reassure it’s Board of Trustees.

This document describes the:

  • Circumstances in which people should declare an interest that might conflict, or be perceived to conflict, with their duties and responsibility to HQIP.
  • Process and provides guidance on what interests need to be declared, who needs to declare them, when and what actions should be taken to manage declarations and avoid conflicts of interest influencing the conduct of HQIP’s business.


The following policy covers both internal (HQIP) expense claims and external expense claims.

Please send completed expenses forms and receipts to the following address:  Dawson House, 5 Jewry Street, London, EC3N 2EX

Complaints policy

Although the vast majority of feedback about HQIP’s work is positive, and any issues of concern that emerge will normally be dealt with informally, HQIP has a duty to respond in a meaningful way to any formal complaint raised against the quality of its work, or how it has handled customers or stakeholders.

HQIP wishes to express that it takes complaints seriously, takes complainants seriously, and is keen to address any matter raised by putting in place an appropriate review and any remedial action that may be needed.

We will always make time to hear your concerns or receive your feedback even if you do not wish to make a formal complaint. Please contact us via [email protected] if you would like to speak to someone.

We would always prefer to resolve issues with you directly however, the following policy covers the process for any external party wishing to make a formal complaint and how HQIP will handle complaints and take action, as needed. Should you wish to make a complaint via our funders, you should email [email protected] and insert ‘For the attention of the complaints team’ in the subject line.

Freedom of Information process

A summary of HQIP’s freedom of information policy and process regarding incoming requests.

Ethical Collaboration Policy

HQIP seeks to work with a range of organisations to support all aspects of its work, and where appropriate to generate income. Collaborations may include among other things sponsorship agreements, consultancy and partnership working. All income-generating activities are conducted in pursuit of HQIP’s mission statement and values. We wish to develop and maintain mutually beneficial relationships with commercial and other health-related organisations without comprising our independence. HQIP have therefore developed a policy statement outlining its guiding principles when working collaboratively with other partners.

To view the policy in full click here.