Patient and community engagement
Lord Darzi highlighted in his recent review of the NHS that “the patient voice is not loud enough”. Patients feel disempowered, with their concerns overlooked in decision-making processes, and the NHS is paying out record sums in compensation payments for care failures.
Care, improvement and system strategies must be co-designed with patients, carers and communities to enable better quality services that are more responsive to the needs of patients – leading to better outcomes of care. Service user perspectives are critical to understand the lived experience, learning from people and communities what matters to them to help define what ‘good’ looks like.
Patient engagement also plays a crucial role in helping to reduce health inequalities, supporting the Core20PLUS5 framework. People living in deprived areas experience the most significant health inequalities in terms of access, experience and outcomes. Proactive engagement with seldom asked and underserved groups enables understanding of their experiences and needs, and is essential to improving health outcomes and tackling structural inequalities.
How we can help
We support meaningful patient involvement to drive equitable, high-value care.
- Designing and delivering inclusive engagement to reach underserved communities experiencing health inequalities
- Thoughtful and structured analysis of patient views to generate actionable insights
- Building your capability to embed the patient voice in improvement and procurement strategies
Further information
Please contact Kim Rezel, Head of Patient and Carer Engagement at HQIP, to discuss your needs or for further information.
“True productivity lies in listening to the people we serve.” Lord Darzi
