Engaging clinicians in quality improvement via clinical audit
In 2013 we commissioned Improvement Science London to analyse and report on engaging clinicians in quality improvement through national clinical audit. The full report, alongside our narrative response to the report and a summary of actions, were published in October 2014.
Read the full report
Read HQIP’s summary of actions (pdf)
The main aims of the project were to:
- Explore what the challenges and solutions are to using national clinical audit to support local quality improvements
- Make key recommendations that will enable data-driven improvements through national clinical audit
Research was carried out through contributions from a range of audiences including clinicians and clinical audit staff, and the suppliers and commissioners of national clinical audit. Thirty participants contributed their views through interviews or focus groups. A number of themes arose, including: technical and practical issues, communication and national and local alignment to quality improvement. These are the six key findings:
- There is a need to clarify the content and purpose of national clinical audits so that local healthcare providers understand their relevance and importance and can use this data to make improvements to services
- Support with how to analyse and interpret data and present findings to others in user-friendly ways would help people in provider organisations to engage better with audit findings
- Incentives to drive improvement can act as both barriers and facilitators. Recognition of good practice was seen as a powerful motivator while financial incentives and named consultant data received mixed responses
- The right resources, knowledge and skills are needed to encourage engagement. Events were useful for learning and sharing best practice. Dedicated time to interpret and act on findings together with clinical audit team input was felt to be important
- Organisational structures, governance, staffing and culture all had a strong influence on the take up of clinical audit and on whether data was used to encourage improvement
- More could be done to engage clinical leads with HQIP. Participants would like to see greater involvement of clinicians and input from patients in the design and reporting of audits.
Our thanks to Martin Marshall and Dominique Allwood of Improvement Science London for their invaluable work on this project.