Patient and public voice in procurement podcast

17 Jun 2025

Kim Rezel (Head of Patient and Carer Engagement, HQIP) and Dr Ollie Burton (Clinical Fellow, HQIP) recently joined Healthcare Supply Chain Association’s Supplycast to discuss the benefits of involving patients, carers and the public in procurement. The wide-ranging conversation covers topics including how to undertake patient and public involvement in a sustainable way when pressures on the NHS are high, examples of this type of activity in action and the clinical perspective on outcomes from this work.

“If we’re procuring services that are for patients, carers and service users we need to know what their priorities and concerns are – what’s important for them – because if we are not procuring for them, we could be prioritising things that are not important to them. And this actually affects outcomes and patient experience, because it has a long term effect on how patients are experiencing care.” Kim Rezel, Head of Patient and Carer Engagement, HQIP

Kim and Ollie share examples of clinical audit programmes that have successfully included patient engagement in commissioning. They also consider how to close the gap between procurement teams and clinicians, explaining how HQIP brings a wide range of stakeholders together to draft specifications – from patients and clinicians to analysts and methodologists. Listen to the podcast here Or find out more about how HQIP supports other healthcare organisations with patient engagement.

How HQIP could help you

As a not-for-profit and trusted partner of the NHS, we understand complex healthcare challenges and take a patient-focused, evidence-informed approach to providing high quality solutions. So whether an organisation needs support with patient engagement, transformation strategy, improvement training, or value-based procurement support, we can help – with proven expertise across multiple areas of quality improvement. Contact our expert team for a free, no obligation conversation: workwithus@hqip.org.uk