Patient & Public Involvement (PPI) Hero 2025 award announced

3 Jun 2025

The winners of the Clinical Audit Awareness Week 2025 Patient & Public Involvement (PPI) Hero award have been announced! Congratulations to: JOINT WINNER: State of the Nation report 2024 (Audit of early intervention in psychosis provision in England and Wales 2022/23 and 2023/24), Service User and Carer Reference Group; National Clinical Audit of Psychosis (NCAP)
This project began with the formation of the NCAP service user and carer reference group (SUCRG). Three of each of carer and service user members were recruited to join a service user advisor, and were involved in a variety of regular meetings to ensure that their voices were represented in decisions that drove the project forward. They then played a key role in activities such as deciding what data to collect and finalising the audit tool. SUCRG members also worked with Early Intervention in Psychosis teams on quality improvement, embedding patient voice at multiple levels.
JOINT WINNER: Triangle of Care, Carer Engagement (Lisa Wilson); Telford & Wrekin Community Mental Health, Midlands Partnership University NHS Foundation Trust
This project is a therapeutic alliance between carers, service users and professionals, which aims to promote safety and recovery, and sustain wellbeing by including and supporting carers. An audit tool based on the self-assessment tools created by the Carers Trust was adapted for ease of use, and data was collected at the end of 2023 with a scrutiny panel taking place in April 2024. Benchmarked results were then shared and discussed by a ‘scrutiny panel’ made up of carers and clinical representation.
RUNNER-UP: Welcome Standards (Patient Experience Team); University Hospitals Sussex
Aiming to define what great customer service looks and feels like for patients, these standards are shaped by tens of thousands of patient reviews, Healthwatch insights, and private sector customer service best practice. With a strong focus on reducing inequalities and improving access, they are inclusive by design and developed with input from people who face barriers to care.

Clinical Audit Heroes awards

This award is one of seven categories in this year’s Clinical Audit Heroes Awards. The winners of each main category award are announced at a series of daily Lunch & Learn events, hosted by N-QI-CAN, on each of the award topics from 2-6 June 2025; while two new commendation awards are announced at an event on Friday 6 June. Further information about the awards: Clinical Audit Heroes awards.

Clinical Audit Awareness Week

In addition to the award announcements and the above events (at which the award announcements are made), there is a packed agenda of FREE events, activities and resources across the week of 2-6 June 2025. Find out more: Clinical Audit Awareness Week.

Don’t miss out!

To find out about all award winners, resources and events relating to #CAAW25, subscribe to HQIP’s mailing list (you will normally receive two emails per month). You can also follow HQIP on X, and on LinkedIn, where information will be posted daily from 2-6 June (look out for and use #CAAW25). Finally, don’t forget to join in the fun by sharing online, using #CAAW25!

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