Case study: Co-designed escalation assessment and training

Case Studies | Published: 01 Mar 2016

A 2015 case study from the West of England Academic Health Science Network, commissioned by Sirona Care and Health, and North Bristol NHS Trust. The team worked with service users to co-design an escalation assessment and training package involving communication skills and human factors.

The project was funded by Health Education South West and aimed at support staff working in the community and in residential homes.

Teamwork, communication, and leadership were improved through the development of a Situation, Background, Assessment, Recommendation (SBAR) tool, with training involving real-life scenarios. This submission demonstrates improved communication, meaningful assessment and action, and the effectiveness of co-design.

Don’t miss out. Sign up to be notified when this resource is updated and to receive updates about other related quality improvement resources, events and news from HQIP. Or you can  .


By continuing you agree to receive emails with updates and other information from HQIP and you are confirming you are over the age of 13.

Please read our privacy policy to understand how HQIP uses the information you provide, your use of HQIP’s website and your interaction with the marketing emails to improve the relevance of the communications we send you. You can unsubscribe at any time.

I have read and agree with the contents of the privacy policy.

Case study: Co-designed escalation assessment and training