Case study: Co-designed escalation assessment and training

Case Studies | Published: 01 Mar 2016

A 2015 case study from the West of England Academic Health Science Network, commissioned by Sirona Care and Health, and North Bristol NHS Trust. The team worked with service users to co-design an escalation assessment and training package involving communication skills and human factors.

The project was funded by Health Education South West and aimed at support staff working in the community and in residential homes.

Teamwork, communication, and leadership were improved through the development of a Situation, Background, Assessment, Recommendation (SBAR) tool, with training involving real-life scenarios. This submission demonstrates improved communication, meaningful assessment and action, and the effectiveness of co-design.

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Case study: Co-designed escalation assessment and training