Influencing Organisational Change case study – Amy Baker

Published: 13 Dec 2023

Amy Baker, Patient Outcomes Manager, and the Patient Outcomes Team at Cambridge University Hospitals was a winner in the Influencing Organisational Change category of the 2023 Clinical Audit Heroes Awards (run as part of Clinical Audit Awareness Week). One of five categories in 2023, this category recognises clinical audits and projects that have supported meaningful change at Board or other senior management level…

The team was recognised for designing and populating a National Clinical Audit Benchmarking (NCAB) database, to record whether clinical teams have performed better, worse or similarly to the national average performance for all important clinical outcome measures. Presented as a dashboard with charts, this allows the hospital’s teams to easily compare and learn from peers across the country.

The judges were impressed by how the project encouraged the engagement of the audit community with National Clinical Audits (NCAs), by focusing on the improvement of care and treatment for the benefit of patients. Of particular note was how centralising NCA results improved clinicians’ access to results, freeing up time to care and improving transparency across specialties.

Read the case study in full here.