HQIP and NJR help celebrate the patient experience

Published: 27 Aug 2015

HQIP’s quality improvement and National Joint Registry teams have collaborated to help celebrate the patient experience, as part of today’s Patient Experience Network’s 5th National Awards and Conference.

Taking place at the Birmingham Repertory Theatre, patients, public and patient involvement professionals and healthcare staff take part in a one-day programme to celebrate best practice in this area.

This year, HQIP and NJR helped to judge the ‘Continuation in care’ category. Both teams were delighted to see high calibre entries implemented to help service users receive the care they need, across the patient pathway and a breadth of care areas. This included examples of innovation in partnerships with the social, charitable and third sector.

HQIP PPI lead Kim Rezel added: “As finalists last year for the ‘access to information’ category, it has been great to be involved in a different way this year. We are dedicated to improving the patient experience of care through the better use of national audit – a rich set of evidence that can play a meaningful part of co-care planning and shared decision-making.”

NJR Director of operations Elaine Young commented: “It is incredibly important to see the patient experience valued in this way and we are delighted to show support for everyone who is celebrating their success at this event. The NJR has already started to develop its dialogue with patients through its own Patient Network and leading on development of patient-friendly audit information. We are looking to build on this valuable relationship as part of our overall strategy and it forms a key part of our NHS Change Day pledge.”