Case study: Ambulance re-contact analysis driving improvements in local service

Case studies Published: Author: HQIP

In this case study we explore an ongoing monthly audit delivered by the North West Ambulance Service (NWAS). The study focuses on cases in the North West region where patients received ambulance attendance yet subsequently re-contacted the service within 24 hours of the initial attendance.

The case study draws together some of the key outcomes of the audit and demonstrates how it is being used as a driver for Quality Improvement.