Stakeholder Survey 2010 results and how HQIP is responding

11 October 2010

In May-June 2010 HQIP sought feedback from our consumers and stakeholders about our work.

This took two forms: firstly an online questionnaire, filled in by 422 people, mostly working at the front line of clinical audit in local trusts, but covering all areas of our business (see Annexe A of the results and response document). Secondly, detailed interviews with 17 stakeholders were carried out (See Annexe B).

View the Stakeholder Survey results and HQIP responses >>

The majority of people surveyed believe that HQIP is making a significant contribution to the re-invigoration of audit as a whole and within all the various dimensions of our work. Certain areas are regarded most highly:

• The profile we have given to clinical audit
• Our support to local audit departments
• The resources we produce
• Our contract management of national audits
• The knowledge and value of our staff
• Our events

 To give a small number of examples:

• 316 / 367 (86.1%) people felt HQIP had helped them to improve their own practice.
• 290 / 368 (78.8%) have used HQIP products and guidance to help others improve their practice
• 77% rated HQIP's achievements in re-invigorating audit as a whole at 7/10 or above.
• In procurement of national audits, 56% rated our work at 7/10 or above.
• 85% rated our Criteria document as 7/10 or above - a "gold standard".
• HQIP was a national audit's "best funder to date"

View the Stakeholder Survey results and HQIP responses >>

The questionnaires and interviews covered everything we do, from relationships with commercial suppliers, through local audit support, our financial dealings, and how we support national audit and carry out development work.

The in-depth interviews were conducted independently between Bryony Soper, Associate Reader with the Health Economics Research Group, Brunel University, and selected stakeholders from various areas of our work.

The electronic questionnaire was sent out to 2660 members of our mailing list, selected at random and then with booster samples added to reflect specific interest groups (for example clinicians and people working on national audit). An impressive proportion (16%) provided responses.

The overall purpose of the review was to assess just how much we were achieving our goal to re-invigorate clinical audit, based on the views of people we seek to work with and influence. This process is not an independent piece of research into whether the profile of clinical audit has improved, nor the quality of audits being conducted can be said to have objectively improved: this was a qualitative process to determine views on the impact of our work, from the people whose work we hope to improve over time.

View the Stakeholder Survey results and HQIP responses >>