Expenses and complaints policy


The following policy covers both internal (HQIP) expense claims and external expense claims.

Please send completed expenses forms and receipts to the following address: HQIP, 6th Floor, 45 Moorfields, London, EC2Y 9AE.


The following policy covers the process for any external party wishing to make a formal complaint and how HQIP will handle complaints and take action, as needed.

Although the vast majority of feedback about HQIP's work is positive, and any issues of concern that emerge will normally be dealt with informally, HQIP has a duty to respond in a meaningful way to any formal complaint raised against the quality of its work, or how it has handled customers or stakeholders.

HQIP wishes to express that it takes complaints seriously, takes complainants seriously, and is keen to address any matter raised by putting in place an appropriate review and any remedial action that may be needed.